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Applying for a role with us?

What to expect during our recruitment process

Our recruitment process is designed to help us get to know each other.  We’re committed to creating a positive, fair and transparent experience for every candidate.  From your application through to joining the team, we’ll keep you informed, supported and clear on what to expect.

 

The Process

Explore our current opportunities, find a role that's right for you and submit your application online. You'll be asked to upload your resume and answer a few questions to help us understand your suitability for the role.

What to expect

For some roles, you may be asked to complete a short online assessment to help us better understand your skills and experience.

💡 Insider Tip

Tailor your resume to the role and clearly highlight your achievements. AI can help with formatting, but don't let it remove your personality and authenticity.

Our Talent team will review your application. If your skills and experience closely align with the role, we'll contact you to arrange a conversation.

What to expect

A friendly discussion about your experience, career goals and interest in the role. It's also an opportunity to learn more about the team and life at icare.

💡 Insider Tip

Not a good time to talk? Just let us know. We'd much rather speak when you're available and able to have a great conversation.

You'll meet with members of the hiring team to discuss your experience, strengths and how you work with others.

What to expect

We'll ask a mix of behavioural and role-specific questions to understand your skills and experience. You'll also have plenty of opportunity to ask questions.

💡 Insider Tip

Think STAR. Have a few examples ready that showcase your skills, achievements and impact.

If you're successful, we'll conduct background and compliance checks as part of our commitment to maintaining a safe and trusted workplace.

What to expect

We'll ask for at least two professional references and guide you through any required checks, including a police check where applicable.

💡 Insider Tip

Having your references and documentation ready can help keep things moving smoothly.

If it's the right fit for both of us, we'll contact you with a verbal offer and send your formal contract online.

What to expect

You'll have time to review your offer before accepting online. Once accepted, we'll begin your onboarding journey and share everything you need to get started.

💡 Insider Tip

Excited? So are we. Once you've accepted your offer, we can start preparing for your arrival.

Welcome to icare.

What to expect

You'll join a team of passionate people working together to make a positive difference for the people and communities we serve.

💡 Insider Tip

Congratulations! Great people choose icare, and we're thrilled you've chosen us too.

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Meet the Talent Team

Behind every great candidate experience is a team of passionate people.  Meet our Talent Acquisition team and learn more about the people who’ll support you throughout your recruitment journey. Meet the talent team.

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Diversity & Inclusion

At icare, we strive to put people at the centre of everything we do.

We are committed to developing and maintaining an inclusive workplace that embraces diversity. Ensuring a safe, positive, inclusive and diverse workplace that reflects our customer and community will enable us to adapt to needs and deliver customer centric services and experience to the people, businesses and communities of NSW. 

Our Talent Acquisition team is committed to accommodating reasonable adjustments to the recruitment process to ensure an equitable experience for all candidates. If you require any adjustments, please get in contact with us at talentacquisition@icare.nsw.gov.au and we will work with you to meet your needs.

icare is a proud partner of Job Access 

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icare acknowledges First Nations peoples as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present